Mercer work with thousands of businesses to redefine the world of work, reshaping what retirement means for employees and unlocking real health improvements. Mercer’s varied products include pensions and tools to aid retirement, employee benefits to support health and wellbeing, and resources to support career growth.

Mercer Money is a specific financial wellness product, a multi-platform tool that provides access and management for Mercer pensions, but also extends it’s features through open banking to provide a complete view of each users’ wealth. Mercer asked us to review the current website and app and to provide insight into areas that offered a poor user experience, alongside new designs to optimise the design.

Data analysis, user research, and an iterative design / validation process was adopted to optimise the product across identified bottlenecks, such as the onboarding flow and dashboard page. The quality of insight and design revisions created has since spurred on additional projects to develop new features for Mercer.